Low Souq, an online marketplace based in the United Arab Emirates, specializes in selling second-hand, pre-owned, and used products. We provide discounts of up to 95% off retail prices on a diverse range of items, encompassing electronics, furniture, home appliances, and more.
What features does Low Souq offer?
Experience stress-free shopping with Low Souq, where customer satisfaction is a top priority, offering the following advantages:
Quality: Our certified experts thoroughly examine all products to ensure top-notch quality.
Warranty: Enjoy a 6-month warranty on all products.
Easy Returns: Benefit from a straightforward and swift 7-day return process for your convenience.
Are the products original?
Absolutely! Our products undergo meticulous testing and certification by skilled experts.
What is the reason for the affordable pricing?
At Low Souq, our pricing strategy is based on sourcing products directly from authorized manufacturers and reputable wholesale dealers. Acquiring merchandise in bulk enables us to offer cost savings to our customers. Moreover, as we solidify our presence in the market, our dedication is to provide the finest shopping experience. We strive to instill confidence in our users when buying pre-owned products, with affordability and quality being central to our mission.
What payment methods do you accept?
We welcome online payments through credit/debit cards, as well as offer the convenience of cash on delivery and cash on local pickup.
What is the estimated delivery time?
The usual delivery timeframe is 2 to 4 working days.
Do you offer international shipping?
At present, we do not provide international shipping services.
Do the products come with a warranty?
Certainly, every product is accompanied by a 6-month warranty from Low Souq.
What if the received product does not meet my satisfaction?
If the product fails to meet your satisfaction, you have the option to return it within 7 days. For further details, kindly refer to our return policy on the Low Souq Return Policy page.
How is the refund processed?
After verifying your eligibility for a refund, we will initiate the refund process by requesting your bank account details for wire transfer. It is important to provide accurate and complete information to prevent any delays. Refunds will be transferred to the customer’s bank account through wire transfer. For further information, please refer to our refund policy on the Low Souq Refund Policy page.
How can I get in touch with customer support?
You can contact our customer support team by visiting the “Contact Us” page on our website or by sending an email to contact@lowsouq.com
Do the prices include taxes?
Certainly, our prices include all applicable taxes.
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