Welcome to lowsouq.com
This Website is owned and operated by Lowsouq (“we,” “our,” or “us”).

Terms of Use and Privacy Policy
By accessing, registering, and/or using the Website and its Services, you agree to abide by the following Terms of Use, privacy policy, and any other applicable policies and additional terms collectively referred to as the “Terms” published on the Website.

Website and Services
These Terms outline the conditions under which Lowsouq provides you with access to and use of the Website, services, and any associated mobile application (referred to as the “Services”).

Changes to the Terms
Please note that these Terms are subject to change at our discretion. Any continued use of the Website and/or Services after modifications to the Terms constitutes your acceptance of the revised Terms.

Registration and Account

1. Eligibility
1.1. To register on the Site, you must be above the legal age for purchasing products in your country of residence.

2. Responsibilities
When using or accessing the Services, you agree that you will:

• Be responsible for maintaining the confidentiality of, and restricting access to and use of your account and password.
• Accept responsibility for all activities that occur under your account and password.
• Agree to immediately notify us of any unauthorized use of your password or account or any other breach of security.
• Provide true, accurate, current, and complete information about yourself and your use of the Services as required by us.
  Provide us with any additional information requested by us.

Intellectual Property Rights
Except for the rights expressly granted under these Terms, all content included on the Site, such as text, graphics, logos, trademarks, images, audio clips, digital downloads, and software, are either our property or the property of our licensors (referred to as “Intellectual Property Rights”).

We (or our licensors, as applicable) retain all rights, title, and interest in and to the Site and the Services, including, without limitation, all Intellectual Property Rights associated with them.

Additionally, any information, materials, or other content that you provide in connection with your use of the Services, including all Intellectual Property Rights associated with them, will become our property.

You acknowledge that you are not granted the right to use any of our Intellectual Property Rights without our prior written consent. Any rights not expressly granted to you in these Terms are reserved and retained by us or our licensors.

Warranties
The Services are provided to you on an “as is” basis without any representations, warranties, or conditions of any kind. We expressly disclaim all warranties, conditions, and representations, whether express, implied, or collateral.

This includes, but is not limited to, any warranties or conditions of merchantability, fitness for a particular or general purpose, non-infringement, compatibility, or that the Services will be secure, error-free, uninterrupted, timely, or provided in a proper manner.

Furthermore, while we strive to provide accurate information, we do not warrant that product descriptions or any other content of the Services are accurate, complete, reliable, current, or free from errors.

As a buyer, you acknowledge and agree that we are not responsible for examining or warranting the accuracy or quality of the listings or content provided by us or third parties through the Services. You also agree not to hold us liable for any inaccuracies or defects in any of the listings.

Liability & Indemnities
These Terms of Use do not limit or exclude a party’s liability:

• In cases of fraud, including fraudulent misrepresentation, committed by that party;
• In cases of death or personal injury caused by the negligence of that party; or
• In cases where applicable law prohibits the limitation or exclusion of liability.

Subject to clause 4.1, we, along with our parent company, shareholders, subsidiaries and affiliates, directors, officers, agents, employees, suppliers, subcontractors, and licensors, will not be liable for any loss of profits, loss of data or information, business interruption, or any special, indirect, incidental, or consequential damages arising out of or in relation to these Terms of Use, whether based on contract, tort, negligence, breach of statutory duty, or any other legal theory, even if we have been advised of the possibility of such damages.

In addition, to the extent permitted by applicable law, we (including our parent company, shareholders, subsidiaries and affiliates, directors, officers, agents, employees, suppliers, subcontractors, and licensors) shall not be held responsible for any damages or losses resulting directly or indirectly from:

• Your use of, or inability to use, our Services;
  Pricing, shipping, format, or other guidance provided by us;
• Delays or disruptions in our Services;
• Viruses or other malicious software obtained by accessing or linking to our Services;
• Bugs, errors, or inaccuracies of any kind in our Services;
• Damage to your hardware device from the use of products sold on the Site or our Services;
• The content, actions, or inactions of third parties using our Services; and
  Suspension or other actions taken by us with respect to your use of the Services.

General
Governing Law. These Terms of Use, including any non-contractual rights or obligations arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of the United Arab Emirates, as applied in the Emirate of Dubai.

Dispute Resolution. Any disputes or claims arising out of or in connection with these Terms of Use, including any non-contractual rights or obligations arising out of or in connection with them, shall be referred to and finally resolved by the courts of the Emirate of Dubai.

Relationship of the Parties. The parties agree that nothing in these Terms of Use will create a partnership, joint venture, or agency relationship between the parties. The parties are independent entities contracting for the provision of services.

Assignment. These Terms of Use are binding upon the parties and their respective successors and permitted assigns. You agree that you will not assign or transfer these Terms of Use or any of your rights or obligations under these Terms of Use, whether directly or indirectly, without first obtaining our prior written consent, which shall not be unreasonably withheld.

Entire Agreement. These Terms constitute the entire agreement between the parties regarding the subject matter and supersede all prior agreements, negotiations, and representations, whether written or oral. Except as expressly provided in these Terms of Use, there are no other conditions, representations, warranties, undertakings, or agreements between the parties, whether direct or indirect, collateral, express, or implied.

Severability. If any provision of these Terms of Use is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be severed from these Terms of Use, and the remaining provisions will continue in full force and effect, as long as the economic or legal substance of the transactions contemplated by these Terms is not materially affected in a manner adverse to either party.

Force Majeure. Neither party will be liable for any loss, damage, delay, or failure in performance due to acts beyond their control, which could not reasonably be anticipated, including acts of God, legislative, pandemic, judicial, or regulatory acts of any government or authority, acts of subcontractors or third-party providers of goods or services, labor disruptions, blackouts, or embargoes.

No Waiver. Any waiver by us of any provision of these Terms of Use will not constitute a waiver of any other provision, nor will it constitute a continuing waiver of that particular provision unless expressly provided by us in writing.

Survival. All provisions that expressly or by their nature survive will continue to be in effect even after the suspension or termination of your membership on the Site.

Terms of Sale
These Terms of Sale (“Terms”) govern the terms and conditions on which products are made available to you as a buyer on the lowsouq.com website (the “Site”) or through our mobile application. The Site is owned by lowsouq (“we”, “our”, or “us”). These Terms are subject to change at our sole discretion, and your continued use of these Terms after any such change constitutes your agreement to the amended Terms.

Please read these Terms carefully before making any purchase on the Site. By placing an order on the Site, you are agreeing to be bound by these Terms.

1. ORDER AND ACCEPTANCE

Products on our Site are either sold by Lowsouq or an affiliate of Lowsouq or by a local or international seller as specified on the Site or on our mobile application. When you buy from a local or international seller, we are neither the buyer nor the seller of the seller’s product. Lowsouq is just providing the platform for sellers and buyers to negotiate and complete transactions.

Once your order is accepted, you will be notified by email or mobile messaging. In some events, if an order is not accepted, you will be informed accordingly and will not be charged for the product.

Once your order is placed and accepted, you will authorize us or our third-party payment processor to process your credit/debit card details for the amount of your order.

You may cancel your order immediately prior to shipping for any reason.

We may cancel your order(s) if:

• you do not make any payment to us when it is due;
• you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
• you do not, within a reasonable time, allow us to deliver the products to you or collect them from us;
• you attempt to bulk or multi-order purchase; or
  order(s) not being fulfilled due to product(s) not being available.

2. DELIVERY OF YOUR ORDER

The delivery costs and relevant information will be clearly indicated on our Site.

Verification of ID Upon Delivery: At our discretion, we may request additional information or documentation, including identification and/or credit card, to verify your identity. Failure to provide satisfactory information may result in refusal of delivery and cancellation of the order.

International Deliveries: If your order requires shipment from overseas, please be aware that you may be considered the importer of record. It is your responsibility to ensure that the ordered products comply with all applicable laws and regulations, and to bear any associated fees and customs duties.

Ownership of Products: Once we have delivered the product to the specified address and you have made payment, the product will be considered your property and your responsibility.

Invoice: An electronic invoice will be issued for your purchase and sent to the email address provided during the ordering process.

3. RETURNS
Low Souq will not assume ownership of returned products until the products have arrived at our fulfilment center. please refer return policy tab for more details

4. WARRANTY POLICIES FOR THE PRODUCT
We offer a warranty policy to cover defects in material, design, and workmanship after the purchase of the product. For eligible items purchased within the UAE, we provide a six (06) months warranty for all buyers, subject to our terms and conditions.

Warranty Period
Repair or replacement under this warranty does not extend or renew the warranty period.

Warranty Not Applicable
The warranty does not apply in the following circumstances:

• Items that have been misused or mishandled.
• Items that have been accidentally damaged.
• Items that have been water damaged.

5. LIABILITY
Low Souq, its parent company, shareholders, subsidiaries and affiliates, directors, officers, agents, employees, suppliers, subcontractors will not be responsible for:

• Losses that were not caused by any breach on our part, or
• Any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or
• Any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.

We will not be held responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time.

6. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms and any non-contractual rights or obligations arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of the United Arab Emirates, specifically in the Emirate of Dubai. Any disputes or claims arising out of or in connection with these Terms, including any non-contractual rights or obligations, shall be referred to and finally resolved by the courts located in the Emirate of Dubai.